Carol J. Morse is a senior professional from Innovation Associates, now working with HMC, well known for its work in organisational change and learning. Over a 25 year period prior to joining Innovation Associates, Ms. Morse held the positions of Vice President and Director of Information Systems at Rust-Oleum Corporation and the Exchange National Bank of Chicago, and of Senior Manager with Digital Equipment Corporation.
Ms. Morse has worked extensively with executive and senior management teams to develop and implement business strategies, while simultaneously helping them better understand how complex human systems operate and how to apply organisational change learning methods to accelerate the creation of business results. Her clients span both the public and private sectors, and a broad range of industries from financial services, information technology and manufacturing, to telecommunications, health care, oil and gas and other service organisations. Ms. Morse has worked with clients in the U.S., Europe and extensively in Southeast Asia. Examples of her work include:
- Guiding the executive team of a major defence organisation through the development and launch of its vision, mission and values in service of a long-term cultural transformation. She trained and coached senior executives, managers and teams in leading and facilitating change. She also developed and facilitated a number of working sessions with key stakeholders that dealt with highly dysfunctional relationships. Throughout this work she built competency in the organisation to resolve issues by giving it frameworks, learning technology and in-depth understanding of its own ways of thinking and interacting. The results of this effort have enabled individuals and the organisation to break out of a mindset of a "regulator" to one of "customer service provider" leading to higher productivity, customer satisfaction and employee satisfaction.
- Developing a framework for change in a major Singapore public sector organisation, and designing a process to guide and engage a large number of project teams in the implementation of the transformation effort. This framework for change has been embedded in many of the organisation's change initiatives, and is still used extensively years after its introduction.
- Helping an executive team at a major financial organisation determine how to shift business in more strategic ways in the long term, while simultaneously achieving short-term sales and financial goals. The team credits Ms. Morse with giving it the frameworks, learning technology, and in-depth understanding of its own dynamics to resolve issues in a fraction of the time that it previously took to bring closure.
- Working with a newly formed IT oversight team at a division of a major paper company to generate the vision, strategy, processes, operating principles and values that enabled team members to overcome their functional and territorial allegiances. As a result, the technical architecture, standards and guidelines developed by the team were exceptionally well received throughout the company, and the team was able to gain credibility and approval for strategic IT projects that remained sidetracked in the past.
Ms. Morse attended Northwestern University and holds an MBA from the Lake Forest School of Management.
Email: morsec@h-m-c.com
